How do I return my order?

Depending on the item purchased, your order may be eligible for return. Please see our official policy below for clarification:

FOR RETAIL ITEMS

NO REFUNDS. EXCHANGE ONLY for most retail products. Most Retail Products are available for exchanges or returns (for store credit only). If you would like to request an exchange or return, please contact our Customer Support Team at  support@thesociallife.com.

All claims must be made within 10 days of receiving your order. Exchanges dependent on existing stock. Items must be returned in their original packaging, in as-new condition and mailed with a return form –  found here
To process your return, please click  HERE to begin the return process. Be sure to wait for approval of your return before you send it back.

Domestic customers are financially responsible for shipping the item back to The Social Life for the exchange. International customers are financially responsible for shipping the item back to The Social Life for the exchange, as well as for shipping the exchanged item back to their respective country. Any item(s) purchased at a normal price before the start of a sale may not be exchanged for items at the sale price. We will not issue a credit for the difference in price on items purchased before the start of the sale. ALL SALE ITEMS ARE FINAL. NO EXCHANGES OR REFUNDS.

FOR CAMPAIGN (PRE-ORDER) ITEMS

If we wish to cancel your campaign order, you must email  support@thesociallife.com 12 hrs before the campaign ends. 

Once a campaign has ended, ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES. Pre-Order Campaign products cannot be returned. We sell these products as “Final Sale” because they are custom made to order for each specific campaign, and as such, we do not produce extra or carry excess inventory. In the unlikely event that you are unhappy with a purchase from a campaign, send us an email and we will do our best to set things right. 

FOR SPECIALTY CUSTOM "MADE TO ORDER" ITEMS:
ALL SALES ARE FINAL. Made to Order items include but are not limited to Vintage Signs, Custom Jewelry, Boyfriend Flannels, Snapbacks, and other accessories and apparel items. These items are customized just for you and are produced specifically for your order only. For this reason, we cannot accept returns on custom made to order items. Size exchanges can be accommodated in most cases, but we encourage that you please check the size chart before purchasing. 
ORDER CANCELATION 
Orders cannot be canceled once they enter our shipping process. Once you receive your package you can choose to exchange it in accordance with the above return policies.
FOR DAMANAGED ITEMS
If your order arrives damaged, please send us a photo of the damage by email to  support@thesociallife.com within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim.
ALL RETURNS AND EXCHANGES MUST BE MAILED TO THE FOLLOWING ADDRESS:
The Social Life, 1930 E 15th Street, Los Angeles, CA 90021

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