What's the return policy for custom orders?
We guarantee and stand behind the quality of our products. If we make a mistake, we will fix it. All claims will be reviewed by our customer service department before processing. Claims may be filed within 1 week of your receipt of garments. Please email your claims to customer service at firstname.lastname@example.org. If we are at fault for the unacceptable product, a replacement of the product will be sent to you within 2 weeks of our receipt of defective product. Items cannot be sent in without authorization, if any items are received before authorization for a return, they will be held and shipped back at your own expense.
Once you approve an artwork proof, unless the product we deliver is different from the mock-up, The Social Life is not liable for any claims by the customer that the product is not acceptable. Please review artwork proofs carefully for design measurements and colors. Please keep in mind that the garment, design, placement, and colors represented in artwork proofs are a visual representation of the product. Actual garment, design placement, and colors may vary from the provided artwork proof. We make every effort to display as accurately as possible the colors of our products that appear in artwork proofs. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. The best way to guarantee color accuracy is for you to view an actual hard copy of an official Pantone color chart. We mix our inks based on the official Pantone color-mixing guide. Once a final artwork proof is approved, no changes can be made to the order for any reason.
Orders over 50 pieces are subject to a 2% machine defect allowance. All customers should order enough excess garments to cover the possibility of machine defects. We do our best to avoid any machine defects, but claims related to machine defect will be denied.
If you have any questions regarding the above policies, please feel free to contact customer service at email@example.com